We want you to love what you ordered. If something isn’t right, here’s how returns and refunds work.
Return window: 30 days from the date of delivery.
Where: orders shipped within the United States.
Condition: unworn, unwashed, in original condition with tags attached.
Return shipping: paid by the customer, except for damaged, defective or incorrect items, which BURACQ covers.
Refund: to your original payment method within 5–7 business days after we receive and inspect the return.
Not returnable: final-sale and clearance items, and items that have been worn, washed, altered or damaged after delivery.
Unworn, unwashed items in original condition with tags attached can be returned within 30 days of delivery for a refund.
Items that have been worn, washed, altered or damaged by the customer are not eligible for return. Final-sale and clearance items are not eligible.
Contact us through the Contact page with your order number and the reason for your return. We’ll confirm the return and give you the address to send it back to.
You’re responsible for return shipping costs unless the item arrived defective or incorrect.
Once we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds go back to your original payment method, and you’ll get an email when it’s done.
If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with photos and we’ll make it right — including covering return shipping or sending a replacement.
Email burrackbyrw@gmail.com or call +1 (240) 615-6110 with your order number, or use the Contact page.